Calling a law firm can be an intimidating experience – but it doesn’t have to be.
Here’s what to expect when you call Nikolovski Lawyers.
First and foremost, you will always be greeted by a friendly voice.
That voice will probably belong to our warm and wonderful receptionist, Penny. If not, one of our stellar legal assistants will take your call with the same hospitality.
Whether you’re a new client enquiring about our services or a long-time client checking-in, you and your matter will always be treated with the utmost confidentiality, compassion, and respect.
If you’re a new client calling for the first time:
Our aim for any new client is to learn a little bit about your matter, and arrange a time for you to see the right lawyer.
Our lawyers specialise in five main areas of law – compensation, employment, family, property, and immigration. If you know which type of matter belongs to you, let us know. If not, tell us what has happened and we’ll know the right person for you to speak to.
Be sure to let us know how you heard about us too!
From there, we will arrange an initial consultation with one of our lawyers – either in-person, by phone, or by video call. We’ll always let you know if there’s any cost associated with that appointment (for many matters your initial consultation is free). Your lawyer will take it away from there!
If, for some reason, we think you’ve come to the wrong place (ie. if your matter concerns an area of law outside of our specialties), we’ll do our best to get you headed in the right direction.
If you’re an existing client calling about your matter:
Here we just need three things: your name, your lawyer, and the reason for your call.
From there, you will be transferred through to your lawyer’s assistant. Every lawyer at Nikolovski Lawyers is supported by a brilliant clerk or legal assistant. They have an intimate working knowledge of your matter, and – more often that not – will have the answer that you’re looking for. Don’t underestimate them!
If they’re unable to assist you or if your issue is urgent, they can transfer you through to your lawyer, or arrange for them to return your call as soon as possible.
Our lawyer’s work tirelessly in support of their matters, so please don’t take it personally if they’re unable to take your call – they’re just busy. If they personally fielded every call, they’d have no time to work on the meat and bones of your matter!
Get in touch:
Now that you’re fully-prepared, feel free to give us a call on (02) 4227 6833!
One call can make all the difference.